FenixT cares about your privacy. To this end, we collect and use personal information only to the extent necessary to provide our products, services, websites and mobile applications and to communicate with you about these matters or at your request (including our “Services”). Your personal information includes the following information:

  • Name
  • Address
  • Telephone number
  • Date of Birth
  • E-mail address
  • Accounts and payment information
  • Information about job applicants
  • Other data we collect may point to you directly or indirectly

Our Privacy Policy explains not only how and why we use the personal information we collect, but also how you can read, update or otherwise dispose of your personal information. For questions about our procedures or any of your rights described below, you can contact us by sending an email to office@fenixt.co.uk. This mailbox is regularly monitored and monitored, so you can feel completely safe when contacting us.

What information we collect, how and for what purpose
Most of the information you consider personal is collected directly from you when you do the following:

  1. Creating an account or purchasing our services;
  2. Create a support request from our award-winning customer support team (e.g. phone number);
  3. Completing contact forms or subscribing to newsletters or other information from us (such as email);
  4. Participating in contests and surveys, applying for a job, or otherwise participating in events we host, which may require obtaining information about you;

However, we also collect additional information when providing our services to you in order to provide you with the necessary and optimal performance. These collection methods may not be obvious, so we would like to draw your attention to this and go into detail about them (as these methods change from time to time).

Cookies and similar technologies on our websites and mobile applications allow us to track your online activities, such as clicking on links, browsing, and purchasing products. In particular, the data collected relates to your interaction with the features of our website or third-party features, such as social media plug-ins that are part of the services; IP address (for example, to determine your language preferences); browser type and settings; date and time of use of services; operating system used; application IDs, unique device IDs, and error data. These technologies also automatically collect data to measure website performance and improve our systems, including metadata, log files, page load time, server responsiveness to optimize DNS, network routing, and server configurations.

We may receive additional information about you from other sources (for example, from public databases, social media platforms or third parties who share the relevant data for a fee) and combine it with the information we already have. This helps us update, supplement, and analyze our records, assess the qualifications of job applicants, identify new clients, and suggest products and services that may be of interest to you. If you provide us with information about other individuals, or if other individuals provide us with information about you, we will only use that information for the purposes for which it was provided.

How do we use information?
We are committed to reducing the amount of data we collect and limiting its use and collection to (1) only with your permission, (2) only to the extent necessary to provide the services you have purchased or use, or (3 ) only when necessary or mandated to comply with the law or other legal requirements.

Providing, improving, updating and improving our services.
We collect a variety of information related to the purchase, use of our services and other ways of interacting with them. We use this information for the following purposes:

  • Improving and optimizing the efficiency and performance of our services (again, including websites and mobile apps).
  • Identifying issues and identifying any security risks and non-compliance with regulations, bugs, and necessary service improvements.
  • Detecting and preventing fraud and abuse of our services and systems.

Most of the data collected is aggregated statistics about the use of our services by individuals and is not associated with any personal information.

Disclosure of data to trusted third parties. We may share your personal information with our subsidiaries (owned by our corporation), third parties with whom we partner so that you can integrate their services into our services, and trusted third party service providers so they can provide services on our behalf, such as such:

  • Processing credit card payments
  • Playing advertisements
  • Conducting contests and surveys
  • Conducting analysis of our services and customer demographics
  • Maintaining contact with you, in particular by e-mail
  • Customer relationship management
  • Security, risk management and compliance
  • Recruitment support and related services.

Such third parties and any subcontractors whose services they may be authorized to use have agreed not to share, use or store your personal information for any purpose other than necessary to provide the services.

We will disclose your personal information to third parties:

  • in the event that we sell or buy any businesses or assets (whether as a result of liquidation, bankruptcy or otherwise). In such event, we will disclose your information to a potential seller or buyer of such businesses or assets;
  • if we sell, buy, acquire, become an acquirer or partner with other companies or businesses, or sell some or all of our assets. In such transactions, your information may be part of the transferred assets.

Advertisements. We want to serve you ads that are most relevant to you and most useful to you, so we may use the personal information you provide in your account settings or collected through cookie technologies to personalize ads and improve your experience on our site and other sites. . We call this mechanism ad personalization (previously called interest-based advertising) because the ads you see are based on previously collected or historical data to determine which ads will be most relevant to you. This data includes past searches, actions, site visits or app usage, demographic information or location. Another type of ad personalization may be action-based. The information we share with our advertising channel partners to provide you with personalized ads is secure and cannot be used for any other purpose. We do not sell your data to any third parties.

To personalize ads based on your audience, sign in to your account and go to your settings.

For more information about personalizing ads in mobile apps and opting out of receiving these types of ads from third parties that participate in the AppChoices tool, please download the version of AppChoices for your device here: https://youradchoices.com/appchoices. Please note that any opt-out of these programs only applies to the personalization of ads from the third parties you specify, and does not prevent the collection of data for other purposes, such as research, analytics and internal operations. Advertising may continue to come to you, but it will already be less focused on you.

Keeping in touch with you. We may contact you directly or through a third party service provider in relation to products or services you have subscribed to or purchased from us as necessary to send transactional or service-related communications. We may also contact you with offers of additional services that we think you might be interested in if you provide your consent or if it would be in your legitimate interest to contact you. You are not required to consent to purchase our products or services. These contacts include, in particular:

  • Email
  • Text (SMS) messages
  • Phone calls
  • Messengers (like WhatsApp, etc.)
  • Automated phone calls or text messages

Where personal information is collected to provide such generic branded offerings, we will always make it clear who is collecting the information and whose privacy policy applies. In addition, where we have choices about how our partner will use and/or share personal information, we will provide you with guidance on how to do so. We are not responsible for the privacy practices or content of third party websites. We advise you to read the privacy policies of the websites you visit.

If you use a service that allows you to import contacts (for example, using email marketing services to send communications on your behalf), we only collect contact data and any other personal information for the requested service.

Transfer of personal information abroad. If you use our services in a country where our servers are not located, your personal information may be transferred across borders, but only if it is necessary to perform an agreement with you, if you agree to do so, or if the relevant standard contractual clauses are in place. In addition, we may provide you with phone or chat support from one of our international locations outside of your country.

Compliance with the requirements of legislative, regulatory and law enforcement agencies. We partner with government and law enforcement agencies, as well as individuals, to enforce and comply with the law. We may disclose any information about you to government and law enforcement agencies, as well as individuals in cases where we, in our sole discretion, consider such disclosure necessary or appropriate to respond to claims or use during litigation (including but not limited to). subpoenas, to protect our property and the rights or the property and rights of third parties, to protect the safety of the public and individuals, and to prevent or suspend activities that we believe are illegal or unethical.

To the extent permitted by law, we may take reasonable steps to notify you if third parties require us to provide your personal information as part of legal process.

How do we protect and store your data?
We adhere to generally accepted standards for the storage and protection of the personal information we collect during its transmission, receipt and storage, in particular, we use encryption when necessary.

We retain personal information for as long as necessary to provide the requested services and to meet various legal, legal or business needs. This may include the following retention periods:

  • required by law, contract or similar obligations applicable to our business operations;
  • to reserve, protect and enforce our statutory and contractual rights;
  • required to maintain proper and accurate business and financial records.

For any questions about the security or privacy of personal information, please contact us at office@fenixt.co.uk .

How to access, update and delete your data.
If you submit a request to delete personal information that is necessary for us to provide products or services you have purchased, that request will only be complied with when that information is no longer necessary to provide the services or is necessary to meet our legitimate business needs or comply with contractual obligations for data storage.

Feedback.
If you have any questions, comments or complaints regarding our Privacy Policy or the handling of your personal data, please contact our data protection officer by email office@fenixt.co.uk

You can also contact us in other ways:
By phone: +0442045258730